Privacy Policy

BNG Car Rentals & Services ("we", "us" or "our") is operated by BNG COLLECTIVE LTD, a company registered in England and Wales under company number 17400013. Our registered office address is Unit 1 Mount Pleasant, Wembley, England, HA0 1TX.

1. Data controller

The data controller responsible for your personal data is BNG COLLECTIVE LTD. If you have any questions about this policy or how we handle your data, please contact us at admin@bngrentals.co.uk or by phone on 07541971754.

2. Information we collect

We may collect and process the following personal data:

• Identity and contact details, including your name, email address, phone number and home address.
• Driving licence and verification documents required to confirm eligibility to rent a vehicle.
• Booking information, including rental dates, vehicle selection, pickup and drop-off locations, and payment details.
• Communication records, including emails, messages and notes from customer support conversations.
• Technical data, such as IP address, browser type and device information, collected automatically when you use our website.

3. How we use your information

We use your personal data to:

• Process and manage vehicle bookings, payments and deposits.
• Verify your identity and driving eligibility.
• Communicate with you about your booking, including confirmations and updates.
• Provide customer support and respond to enquiries.
• Comply with legal and regulatory obligations.
• Improve our website, services and user experience.

4. Legal basis for processing

We process your personal data where necessary for the performance of our contract with you, to comply with legal obligations, with your consent, or for our legitimate interests in operating and improving our business.

5. Sharing your data

We do not sell your personal data. We may share it with trusted service providers who help us operate our business, such as payment processors, email delivery providers and IT hosting services. All providers are required to keep your data secure and use it only for the agreed purpose.

6. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Booking and verification records are typically retained for the period required by applicable UK law and insurance requirements.

7. Your rights

Under UK data protection law, you have the right to access, correct, delete or restrict the use of your personal data. You also have the right to object to certain processing and to request a copy of your data in a portable format. To exercise these rights, please contact us using the details above.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

9. Cookies and tracking

Our website may use cookies and similar technologies to improve functionality and analyse usage. You can manage cookie preferences through your browser settings.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact us

For any privacy-related questions, please email admin@bngrentals.co.uk or call 07541971754.